New Merchandise Policy
We hand-select every item in our store. If you receive a product with a manufacturing defect, you may return the item for a replacement or refund within 30 days of purchase, except for electronics and solar products, which must be returned within 7 days of purchase.
Returns / exchanges must be unused, in original packaging, and must not show signs of wear or damage (including damage or wear from using the item incorrectly, using the item for something other than it’s intended use, or accidental damage).
New merchandise from Kelty, GoSili, Powertraveller, Rite in the Rain, and Solar Camp are covered by any applicable manufacturer warranty.
Used Merchandise Policy
All used merchandise is sold as-is. Returns are not accepted on used goods with one exception: if the item does not function properly on arrival (i.e. does not turn on), please let us know within 3 days of delivery and we’ll work with you to either fix, replace, or return the item.